At Pickle Ball Outfits, we are committed to ensuring your satisfaction. If you’re not completely happy with your purchase, our return policy is designed to provide a smooth, fair, and stress-free process. Whether you need a refund, exchange, or assistance with a product issue, we’re here to help. Please read our detailed return policy to understand your options.

Eligibility for Returns

We accept returns for most items within 30 days of delivery, provided the following conditions are met:

  • The item must be unused, unwashed, and in its original condition with all tags and labels attached.
  • The original packaging, including boxes, bags, and any protective materials, must be included.
  • The item must not show any signs of wear, damage, or alteration.
  • Certain items, such as those marked “Final Sale” or “Non-Returnable,” cannot be returned.

If you are unsure about an item’s eligibility, please contact us before initiating a return.

How to Initiate a Return

If you decide to return an item, follow these steps to ensure a smooth process:

Contact Us

  • Email [email protected] or call us at +1 (309) 929-1164 to request a Return Authorization (RA) number.
  • Provide your order number, the item(s) you wish to return, and the reason for the return.
  • If the item is defective or incorrect, please include photos for faster processing.

Prepare Your Package

  • Place the item(s) in the original packaging, ensuring it is securely sealed to avoid damage during transit.
  • Include your RA number and a copy of your receipt or order confirmation inside the package.

Ship Your Return

  • Send the package to: Pickle Ball Outfits, 1047 Jail Drive, Tesuque, New Mexico 87574, United States.
  • Customers are responsible for return shipping costs unless the return is due to our error (e.g., defective or incorrect items). We recommend using a trackable shipping method to avoid any issues.

Refund Policy

Once we receive your returned item, we will inspect it to ensure it meets the eligibility criteria. If approved, your refund will be processed promptly:

  • Refund Method: The refund will be issued to your original payment method.
  • Processing Time: Refunds are typically processed within 5-7 business days after we receive the returned item. However, the time it takes for the refund to appear in your account may vary depending on your bank or payment provider.
  • Shipping Costs: Original shipping charges are non-refundable unless the return is due to our mistake.

Exchange Policy

If you need to exchange an item for a different size, color, or product:

  • Follow the same steps outlined in the return process to send the item back.
  • When requesting your RA number, specify the replacement item you would like.
  • Once we receive and approve your return, we will ship the exchange item to you.
  • In the case of price differences, we will contact you to arrange payment or issue a partial refund as needed.

Returning Defective or Incorrect Items

If you receive a damaged, defective, or incorrect product, we sincerely apologize for the inconvenience. Please contact us immediately so we can resolve the issue.

  • Email [email protected] or call +1 (309) 929-1164 with your order number and a description of the problem.
  • Include photos of the item and its packaging if applicable.
  • We will arrange for a free return and offer a replacement, exchange, or full refund, depending on your preference.

Non-Returnable Items

Some items are not eligible for return or exchange, including:

  • Final Sale Items: Items marked as final sale at the time of purchase.
  • Customized or Personalized Items: Products made specifically for you, such as custom apparel or gear.
  • Gift Cards: Non-refundable and cannot be redeemed for cash.
  • Items Not in Original Condition: Any items that are worn, washed, altered, or damaged by the customer.
  • If you have questions about an item’s return eligibility, please contact our team.

International Returns

For customers outside the United States:

  • You are responsible for the cost of return shipping and any applicable customs or duties fees.
  • Please ensure that the return complies with your local customs regulations.
  • Contact us at [email protected] for assistance with international returns.

Additional Information

  • Tracking Returns: We strongly recommend using a trackable shipping method for all returns to ensure that the package is received.
  • Lost Returns: Pickle Ball Outfits is not responsible for packages lost in transit.
  • Processing Delays: Returns without an RA number or missing documentation may take longer to process.